Trying out games on GOG.com is about to get a whole lot easier, thanks to a “voluntary update” the platform has made to its refund policy.
The site has announced the change on Twitter, saying it’s “always believed in a ‘gamers-first’ approach.” With this “voluntary update to our refund policy”, the post reads, “you can get a full refund up to 30 days after purchasing a product, even if you downloaded, launched, and played it.” And, “Yes, you read that correctly” GOG adds in the policy update page linked in the post. Sweet.
The update post indicates there’s no play time cutoff or limit which could affect refund requests: “We trust that you’re making informed purchasing decisions and will use this updated voluntary Refund Policy only if something doesn’t work as you expected. This is why there are no limits but instead, we reserve the right to refuse refunds in individual cases”, it says, adding: “If you finished the game and didn’t like it, please consider sharing your opinion instead.
“Also, please don’t take advantage of our trust by asking for an unreasonable amount of games to be refunded. Don’t be that person. No-one likes that person.”
It’s important for us to say that this update is possible thanks to your respect for all the time and hard work put into creating the games you buy on https://t.co/TiMFdAcy7Z and playing by the rules. We're grateful for that and encourage you to continue to do so.
— GOG.COM (@GOGcom) February 26, 2020
GOG says it’s “monitoring the effects of the current update to make sure no-one is using this policy to hurt the developers that put their time and heart into making great games.” However, this change should mean players can now dip into more games that have taken their fancy and give them a good go, with the freedom to request refunds a little more easily if in the end they decide it’s not the game for them.
The post also explains that: “Pre-orders can be refunded throughout their pre-order period (as in – until they get released), and for 30 days after their release date”, however, gifts from pals work a little differently, as GOG “can only offer a cash or GOG Wallet refund to the person who purchased the gift.” GOG advises that if this issue is that a game’s not working correctly, it’s still a good idea to chat to its tech support team first.
Head to the post on its website here to find out more about GOG’s updated refund policy.