Blizzard’s customer support team don’t mess about with toxic blaggers


As most people know, Blizzard are extremely active with their game communities – from Jeff Kaplan pouring through forums and answering questions to their customer service team on each title. Today it’s the latter that’s making the headlines, if only for their brutal efficiency. 

Blizzard definitely make titles worthy of a place on our list of the best multiplayer games.

In Heroes of the Storm if you keep being toxic and insulting other players, Blizzard will take away your right to talk in chat. No messing about.

One chancer recently took to the game’s forums to plea their case, saying that they were obviously reported in retribution for them telling a naughty player they were reporting them for bad behaviour.

“WOW I am soooo disappointed,” they wrote on the forum. “Anytime anyone on the team has a problem and gets toxic I report them, and type reported. But I guess when you do that they will report you for reporting them. I did not break any rules, but I am silenced,. Thanks Blizzard. do you even LOOK at the reports, or is the terms of service only for show?”

Unfortunately for this person Blizzard do indeed look at the reports, as a customer service person pointed out in a comment reply.

“For confirmation, you were not silenced for reporting others,” wrote the agent. “You were silenced for using chat like this:

  • “2016-06-07 19:25:03 LILI WHAT THE (double expletives) ARE YOU DOING (expletive noun)
  • “2016-06-11 10:46:50 kill tracer noobs (religious figure) (obscene word)
  • “2016-06-14 00:35:25 AWSOME the (offensive words) THAT CANT REPLY TO MY INSULTS TOOK MY PICK
  • “2016-06-14 lol I will (politer word would’ve been ‘mess with’) with him the whole game now

“If anyone finds themselves in a situation where they believe they incorrectly were silenced, you are welcome to submit an appeal through our Support Site and our Game Masters will review the logs attached to your case. Thank you!”

Bless you, Blizzard.

Thanks, Gamespot.