Pitchforks down people, Steam aren't making exceptions to their refund policy for No Man's Sky | PCGamesN

Pitchforks down people, Steam aren't making exceptions to their refund policy for No Man's Sky

No Man's Sky

Steam’s automatic refund policy is pretty clear: you can have a full refund for the game if you purchased it within 14 days of applying for a refund, and have played no more than two hours of the game. However, the rules seem to have been bent in some cases according to a Reddit thread posted over the weekend, which claimed Steam were offering full refunds to users despite their playtime exceeding the two-hour limit.

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According to the post, even users who had logged in excess of 70 hours with Hello Games’ almost infinite space sim had acquired full refunds by claiming the game was falsely advertised and contained a number of technical issues. Valve have responded with a firm but clear statement of their refund policy on the No Man’s Sky’s Steam page that reads, “The standard Steam refund policy applies to No Man's Sky. There are no special exemptions available.” So, you can’t get an automatic, guaranteed refund for No Man’s Sky if you don’t fit the criteria.

Of course, that doesn’t mean you can’t get a refund for the game, provided you appeal citing a valid reason for your right to a refund. Valve’s need to restate their refund policy is likely a response to the high number of people who saw the post and sought their own refund without properly considering whether they were entitled to it.

Certainly, No Man’s Sky’s marketing did little to lower expectations for the game ahead of its release, and gamers who were expecting an endless universe full of things to do and planets to explore will surely feel aggrieved after spending some time with the game. That said, after 72 hours with a game, it’s probably too late to suddenly put in a request for a refund.

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midimaker avatarEmpyre avatarBJDUK avatarAnakhoresis avatar
Empyre Avatar
268
1 Year ago

I work in customer services and of course, you have company policy, but ultimately the man on the ground has to make a call and then they can be managed on their decision there after. You do what you can to get the customer walking away satisfied by reasonable means. If I personally had a refund complaint to deal with about this game being falsely advertised I would 95% of time oblige them.

This game had a marketing campaign which was made of complete bullshit, with a tipple of spin doctoring. In any other marketing sector it would be completely unacceptable.

2
Anakhoresis Avatar
660
1 Year ago

"the man on the ground has to make a call and then they can be managed on their decision there after."

Which is exactly why the last company I worked for had policies that most of the time, meant said man on the ground not only had to deny the customer what they were asking, plus didn't have the power to grant anyway. But invariably after the customer getting mad and the manager coming over, the manager would accept the request and then the employee looked bad to the customer. Good times.

1
BJDUK Avatar
38
1 Year ago

Pre-ordered, 11 hours played. Requested refund yesterday and received it just over an hour later.

2
midimaker Avatar
137
1 Year ago

They're only saying that to try and ward off the deluge of refund requests they were recieving...

:D

1