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We want to respond to some of the topics you addressed in your comment. We believe they are important and would honestly like to discuss any issues anyone has with us - as we tried to highlight in our comments to PCGamesN.
Now, to go in order:
The majority of our sellers are individual sellers who only sell spare keys that they happen to come across. But would these individuals be listed in our top sellers? Of course not, as a seller who sells 1,000 keys will have more opinions and ratings (logically) than the person who has only sold one or two games.
We are not aiming for G2A to be the main source of income for sellers. G2A was just a marketplace created where we saw the need for a marketplace. We believe there should be a way to re-sell keys that people do not want nor need, or got for a good deal from developers and want to make a quick buck on, as that is how a free market operates and that is precisely our business model.
The $1 or $2 fraud detection was just one example of catching fraud, and was not meant to be taken as our only way of detecting fraud. We do not want to list all of the suspicious factors for which our team scans the market for daily, since that would be giving possible fraudsters a road map as to how to try and avoid being detected. As stated in the article, we use many different services, algorithms, and experienced teams to detect fraud, and are open to working with any and all developers who have doubts about any of the keys listed on our marketplace. We encourage developers to contact us first, but unfortunately, as you can see even from the comments from Trion Worlds, this doesn’t often happen. Instead, we get to read about supposed cases concerning our site in the media like everyone else and have to attempt to work backwards to figure out why and how it happened in that order.
It would of course be easier and more efficient if developers worked with us directly to check keys, and we are not denying that. It is exactly why we created G2A Direct and why we are constantly trying to reach out to developers. We check everything we can check to make sure that the keys on our marketplace are legitimate but honestly the best way to do that would be to directly work with the developers themselves.
The KYC process is not only for new sellers. It is for every seller, new and old, with stricter and more intricate documentation required if the seller sells upwards of 10 items.
Asking for an invoice for a purchased product is not a standard thing on any marketplace. If you want to re-sell a book or TV on eBay for example, you do not have to show eBay your original receipt that you purchased the item in question. We ask for this when we suspect fraud.
As for the comment from Patryk Kadlec, we believe it might have been taken out of context. We will and do gladly work with anyone who wants to contact us, with a complaint or otherwise. As you can see, we write about cases in which we worked together with our partners to track down any fraudulent keys proudly – and that includes the Microsoft case. We are happy that a company as large and powerful as Microsoft chose to contact us and trusted us with access to their list of fraudulent game key codes. This is why we persistently tell developers to please let us know if they suspect any specific codes on our marketplace are fraudulent – we want to help.
Again, we do not see a problem with selling Steam gifts as you should be able to sell a gift you don’t want nor need – whether virtual or physical. However, we absolutely do not encourage, nor even allow, the sale of games that need to be activated with a Russian VPN.
G2A Direct is our way of trying to reach out to developers and allow them to get more revenue. It is our way of trying to support the industry which we are a part of. The sales are not illegitimate, as every developer who has signed up will tell you. We hope as time goes on, Direct will show for itself that we really are trying to support developers and the industry.
G2A Pay was created precisely because we knew that in order to run a successful business, you need a secure and trustworthy payment platform. That is what Pay is - simply a payment platform which other stores and sites can easily integrate and be safe and sound. I am not sure how you see it being tied to questionable sales.
To reiterate, G2A Shield is not a product guarantee, as all products are guaranteed on our marketplace. It has many other benefits though, as partially explained in the article, which include one-contact resolution from our support team in case of a problem and the dedicated 24/7 live chat. It also includes free G2A coin transfers, up to 10% cashback, priority pre-order delivery, and G2A price match – hence the price tag. We know Shield is not a perfect product, and we are trying our hardest to improve it.
G2A Gear, G2A Land, and G2A 3D Plus are all ways in which we are trying to become a part of the industry. Can you blame our CEO for being excited that we have worked with Blizzard in any way, shape or form? Blizzard is an amazing developer – which I am sure you agree on.
As for the tax issue, EU VAT regulations require taxpayers to gather information about customer location in order to determine proper VAT rate and country of taxation. We use self-certification of the customer regarding the place of his establishment, which is one of the methods approved by the EU Commission, mentioned in official EU documents.
We hope some of these answers helped, or have at least shed a bit of light on all of the issues you raised. If you have any other questions or feedback, we are here to listen. Please feel free to contact [email protected]
Very true. It's all fun and games until you get no more games because devs can't afford to make them anymore.
That's exactly right. This is just a big blowing smoke kind of deal. Developers don't want to have to work FOR g2a. This is really just a please don't hate us we do nice things kind of announcement after the flack they've been taking on social media following this ordeal.
I hope people won't forget it, but if I'm honest, I know people won't give a fuck in about 2 weeks. It'll be back to business as normal, and then we'll have the next big scandal in 6 months to a year involving g2a, and exactly nothing will change.
This isn't the first big scandal of theirs, and it won't be the last.