I don't understand why Valve seems to think it's either a national government (or some kind of horrible Neuromanceresque dystopian corporate nightmare) and needs to keep state secrets, but it's the root of most of their problems, and their fans hate it.
Just imagine what a beautiful thing a Valve that spoke to us would be. No psych-up psych-outs, no fans frothing at the mouth over the potato sack ARG, no need for fans to picket the offices.
Just talk to us. We understand you finished episode 3 and it was terrible, so you started over. Please just be straight with us. Remember how you used to give us your e-mail address in the commentary, so you could communicate with fans? That was extremely cool. Communicate with us. We miss you.