Valve are being sued by a French consumer association over anti-consumer clauses in Steam's subscriber agreement | PCGamesN

Valve are being sued by a French consumer association over anti-consumer clauses in Steam's subscriber agreement


Citing issues over certain clauses in Steam’s user agreement, a French consumer association is attempting to sue Valve.

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UFC-Que Choisir revealed their decision to sue Valve in a French letter, revealing that they believe Steam's subscriber agreement contains clauses which are "detrimental to consumer interests.” (Translation via Reddit user 'Silencement').

Apparently UFC-Que Choisir has issues with Valve's policies towards users not being able to resell their digital games, which is something French law allows.

There are also issues with Valve's refusal to accept responsibility on cases where users are hacked, the way Valve takes ownership of any uploaded user-created content, and the way consumers can't get their Steam wallet funds back if their account gets locked. 

Basically, Valve applies Luxembourg's consumer law globally, and this firm thinks it's about time for a change of policy.

Compared to some Digital distribution methods (hello, PlayStation Network), Valve seem to be one of the best in regards to consumer friendliness. At least you can get refunds, for a start. Good luck getting one on console.

However, this lawsuit does highlight some issues, so hopefully Valve respond in the correct way - by altering their policies to account for regional consumer law.

It is worth noting that similar suits have been taken out against Valve in the past, however, and Valve have come out on top.

Thanks, VG247.

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Shriven avatarThe Nude Wizard avatarguest000 avatarBelimawr avatar
The Nude Wizard Avatar
2 Years ago

You may also want to note, Their game refund policy decision wasn't made outa the goodness of their own hearts, they were in court proceeding with the ACCC in Australia over their policies being at odds with our consumer laws.... So come out on top? I guess they won the propaganda war with the press, none of whom mentioned it at the time, just sung their praises by reprinting their press release.

Belimawr Avatar
2 Years ago

it was actually done due to a mix of things, one of them being EA had already done it. but the media was there to say how great Valve was doing the bare minimum to copy a competitor and make a few law suits vanish.

Shriven Avatar
2 Years ago

Yeah, As much as I love Valve, they need to be called out on some of their shit.

guest000 Avatar
2 Years ago