People who have purchased Dead Island: Riptide in retail stores have discovered an entirely different game, Dark Souls, being added to their Steam library when they redeemed their retail codes. We still don’t know how this mix up occurred in the first place, but it seems to be at the fault of whoever printed the codes off. But with a game as troubled as Dead Island: Riptide, you have to wonder if some affected players shouldn’t treat this like a blessing in disguise.
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Steam users took to the forums to report the issue, while trying to find a solution from Deep Silver. Community manager Maurice Tan came forward to address concerned fans, and to offer assistance:
“To the best of my knowledge this issue would affect retail copies in the United Kingdom and Nordic countries,” said Tan. “We are aware of this mix up by whoever printed these codes for a completely different game from a different publisher, and are working on a best possible solution to help affected players and retailers.”
If you’re affected by this code debacle, Tan has some advice to get it sorted:
“If you are getting your retail copy of Dead Island: Riptide today, the code will work properly. If you had redeemed it and received Dark Souls instead, please contact Steam support. They are aware of the issue and will make sure the correct game will be attached to your account.”