Community neglect and a pay-to-win ethos are killing EverQuest 2 | PCGamesN

Community neglect and a pay-to-win ethos are killing EverQuest 2

EverQuest II

EverQuest II has always been something of a black sheep in the MMO flock. It was never as revered as its predecessor, which was on the frontlines of the MMO revolution alongside Asheron’s Call and Ultima Online, nor could it stand up to the steamrolling popularity of World of Warcraft, released a mere fortnight later in November 2004.

It was meant to be the glorious Next Step of the hard-grafting, long-grinding formula that brought MMOs to the fore in the late ‘90s, catering to the stoic ethos of first-gen MMOs: put in the hours, work as a team, master the esoteric systems, and you will be justly rewarded. And, in many ways, EverQuest II achieved that. The problem was that WoW changed the MMO rulebook beyond recognition, dazzling a new generation of gamers (and everyone else, for that matter) to immediately leave its two-week-old rival feeling like a lower-league has-been.

Let's hope EverQuest II doesn't go anywhere, but if it does, here are the best free MMOs on PC.

Also - cue sad trombone jingle - because EverQuest II was designed under the assumption that single-core CPUs would continue to get bigger and better (possibly based on Intel’s rather off-the-mark predictions). That did not happen, so the game ran poorly at the time and never really improved as CPU technology veered off down the multicore route - though, presumably by sheer brute force, it runs fine on my quad-core i7.

EverQuest II

Yet, here we are, 13 years later and EverQuest II lives on, kept on life support by a community that is torn between love for its world, lore, old-school mechanics, and frustration over the way it has been run in recent years. The complaints are rooted in two key events in the game’s history. First, the decision by Sony Online Entertainment in 2011 to shift it to fit a free-to-play model, causing a creep of what many players feel are pay-to-win features. Second, Sony’s sale of SOE to investment company Columbus Nova in 2015, which led to staff layoffs, the departure of key community-facing figures in the company, and the rebranding of SOE as Daybreak Games.

But, for all its tribulations, people recall the early days of EverQuest II fondly. “It was great at launch - difficult, grouping required from a low level, progression was slow and death was painful. Most of the EQ2 vets are old EQ1 vets who thrived in the challenge,” recalls Reddit user 1k. Others have praised its entertaining questlines, crafting systems, and a house-decorating community that remains vibrant to this day.

Unfortunately, 1k, like many others I spoke to, feels that the game is on a downward spiral: “Over the years the difficulty has been written out of EQ2. It’s just a cash cow now,” he says.

EverQuest II

Going on a little romp around EverQuest II’s world of Norrath, the good and the ugly of the game quickly manifest themselves. Mounted on a flying horse-thing (no, not a unicorn), I was struck by how good the world still looks, all homely and curvaceous and unfettered by the rigid, right-angled geometries of the MMOs that came before it. Arriving in the Qeynos harbour, I was greeted by seagulls flying overhead and a pastel-pink sunset, with NPCs bimbling around, turning their heads as I walked by and chirping away in a panoply of accents that had more variety in five minutes than you would hear in a 30-hour tour of Skyrim. A lot of love went into designing this world.

But it also feels like a world very specifically designed around accommodating a lot of players, making its sprawling town squares and eerily stretched-out interiors feel all the more sparse, like they never anticipated for us to see them this empty. Take, for example, this ‘bustling’ plaza at the base of Qeynos Castle…

EverQuest II Qeynos Castle

And spare a thought for this here smithy, doomed to forever pay excessive rent on a building intended for much more custom…

EverQuest II

It is all very welcoming nevertheless, especially with the interface off, but the free-to-play layer soon rears its head. The latest marketplace offers pop up in the middle of your screen upon spawning, and there is a shameless shopping-trolley icon right there in the main UI (they could have at least have made the icon an old-timey market stall to maintain some semblance of immersion).

A list of schematic Daily Challenges perches in the top-right corner of the screen (visit x places, kill x different monster types etc.), and I am told that one of the several forms of experience added to the game in recent years, ‘Guided Experience’, accrues even when you are logged out. It all has the unpleasant air of one of those exploitative free-to-play online clicker games, stickered all over a once-proud product.

Then, the kicker. I somehow manage to kill my level 95 heroic avatar (by dismounting my mount mid-air and plummeting into a field, if you must know), whereupon I am given the option to either revive at a waypoint or pay real-world money to revive on the spot. It is a jarring moment, undermining the gruelling feeling of consequential death that this game once championed.

EverQuest II

One of the perks of an ageing MMO is that the dwindling but dedicated community can enjoy more direct communication with the developers; a kind of camaraderie arising from the shared understanding that this virtual home has seen its most populous days, and that everyone will need to band together to sustain it. But that is not the case here.

“There used to be two-way communication with SOE, sometimes heated, but always two-way,” Bob, a disillusioned player who at first suggests I am a shill for Daybreak Games before I persuaded him otherwise, tells me. “Now, there is ‘Shut up and take it’ from the team.” Communication has been pared back and heavily moderated, with players accusing Daybreak of rejecting all criticism and clamping down on perceived dissent. “On Discord, the dev team just bans people when they don’t like what’s being said,” Djak tells me. “They even banned Feldon, the guy who runs the best EQ2 fan site (EQ2Wire). He eventually stopped working on the site.”

Morgan Feldon, I soon learn, was something of a pillar in the EverQuest II community. He began playing in 2007 and blogged about the game exhaustively, eventually setting up the EQ2Wire website. He had good relations with several SOE developers, and would even visit their offices in San Diego to discuss the game. But when the company reshuffled to become Daybreak, communications began to diminish, so Feldon stepped up to do something about it. He even helped the developers set up the EverQuest II Discord channel that he would eventually be banned from.

EverQuest II

“The idea was that it would augment the forums, add to the community, and allow players and developers to come together and share feedback about the game,” Feldon tells me. “This is not what happened. With each developer granted admin access, it quickly became clear that any criticism, no matter how politely phrased, was means for removal. After the devs withdrew from the forums, the Discord channel, the main place for players to ask questions, became an exclusive developer-run ‘club’.”

Initially, Feldon was a moderator on the channel, taking it on himself to unban players who did not break any rules, but who he believed were making constructive criticisms that Daybreak were refusing to listen to. Feldon left the channel after some other moderators questioned his approach, but returned a short while later, upon discovering that it now seemed to be the only place where players could talk to developers. He didn’t last long.

“I was banned for making what the developers felt was a snarky comment about how confusing one of the item examine windows were. Not just banned temporarily, but permanently with an IP address block,” he tells me. “Also the last time I checked, I was banned from the forums. If I could take back one thing, I would never have started the Discord chat.”

I emailed EverQuest II producer Holly Longdale for Daybreak’s take on this situation, and put players’ complaints that the company tends to ban those who criticise it to her, but she chose not to address these issues directly. She replied with the following statement: “As to communication, our devs go where they get the best and most constructive input to improve the game. We try to foster a two-way, supportive environment for devs and players, and we do our best to ensure that EQ2 remains a positive community and experience.”  

EverQuest II

Feldon no longer plays EverQuest II, blaming bloated health pools, microtransactions, and cryptic levelling systems that have crept in with recent expansions for its demise. Ascension is one such system. Introduced in 2016 in Kunark Ascending, EverQuest II’s 13th expansion, Ascension is a time-gated late-game levelling system with its own classes. Bob explains it to me: “The Ascension abilities were simply a way to time-gate players, as there really wasn’t much content. You could only earn so much Ascension per day, and you had to remember to pick up scrolls at a trainer.” Most players I spoke with agreed that it is a sluggish system, which even hardcore players struggled to master before the release of the next pricey piecemeal expansion.

But there is a workaround: “You can grind for a month to upgrade one level [in Ascension],”  EverQuest  forum user Kokorobosoi tells me. “Or hit the convenient button to buy it now with cash.”

Bob elaborates: “The reward for mastering all four Ascension classes is an excellent charm item, but for Gold Access members only [a minimum $9.99 monthly subscription]. You can also fill out the Ascension XP bar with a potion that was given out, er, sold, with the $140 edition of Kunark Ascending, but that is not generally available.”

For all these criticisms of how EverQuest II is run, they come from a place of deep fondness for the game itself, or at least what it once was. Feldon signed off our email exchange by saying that he hoped I was getting some perspectives on the positive sides of the game, pointing to the housing and crafting systems. “There are thousands of items that players can place in their homes, and a thriving Play Studio marketplace where those with knowledge of 3D modelling can actually design furniture and add it to the house,” he tells me. To this day, housing in EverQuest II remains impressive, with many players dedicating more time to decorating and designing their homes than to hardcore raiding, and even earning a little real-world money from their designs.

EverQuest II

Djak and her husband have been on plenty of sojourns to other MMO worlds - on-again, off-again trysts with WoW, Elder Scrolls Online, Guild Wars 2, to name a few - but always find themselves returning to Norrath. “There’s always something to do in EQ2. People can craft, decorate, harvest for rare components, hunt for shinies, run agnostic dungeons, quest, solo, duo, group or raid,” she says. “In WoW there are groups and raids, and their cross-server tools are way better, but there’s such a huge focus on gear that you get kicked from a group if you’re not good enough. Also, EQ2 has a greater sense of community, I've felt, having played both games. There's way fewer young folks playing, and the ones who do are playing with their parents, so less trolling and crap talk.”

Some are even more unequivocal in their praise. Trunks676 was another EQ2-WoW go-between before eventually settling on the former. “EverQuest II doesn’t get enough credit for how innovative it was in the MMO space,” he informs me. “Player housing, heritage quests (that tied into our EQ1 nostalgia), the ability to switch from one faction to another through a questline, and much more.” He acknowledges that the game’s popularity was hindered by it being too hardcore on launch, but believes that by 2006, around the time of the third expansion, Echoes of Faydwer, it had found the perfect balance. “It kept its identity while understanding what made WoW so popular. I could pick my class instead of the tiered approach, soloing became easier, and it was less harsh… it was the perfect storm.”

Nor does Trunks believe that Daybreak are failing in their duty to players. “It’s over a decade old, it’s not WoW, and it doesn’t have the population to make money consistently,” he says. “At its core it’s a business and they are trying to keep it relevant, but I just feel it’s not going to get the investment of money needed that true fans want. Whatever happens, EverQuest II will always be my MMO home.”

EverQuest II

EverQuest II is tricky to frame as a failure or success. It is more like a tragic hero: a scarred survivor hurt at first because it stayed true to traditional MMO systems, before later going through the ignominy of being slathered with layers of bloat that made it foreign even to those who stood by it. But Trunk’s comments highlight the tension at the heart of every MMO that becomes particularly prominent in its twilight hour: it is both a business and a home.

Longdale’s response to player complaints is formulaic, offering the now familiar line that all paid power can be obtained through gameplay alone, and is aimed at those who “are happy to pay for convenience or cool vanity items.” One thing she said, however, stood out to me: “Overall, it is really difficult to convey to players that we need to run a healthy business to keep our awesome game alive.”

Now, that could be read as typical company obscurantism, but on the other hand, it could be a plea that Daybreak’s hands are tied, that EverQuest II has nowhere left to go, and has reached a critical point where all the stops have been pulled to ‘keep the game alive’. But when a dev team’s creative coffers seem to have run dry and all that is left is monetisation, you question whether a game’s continuation is really in the interest of the players any more.

Would Asheron’s Call players have been happy to see their world reach a similar state? Or is it better to get closure, painful though it may be, rather than hold onto a tainted version of the experience they were originally sold on - one, admittedly, now defined by wistful memories of what once was? In the end, the players will decide, but on current evidence, it seems that many are now ready to finally let go.

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TallBear avatarSpittz avatarTyrant2018 avatarArclite avatarDreadwulf avatar+1
.tv/Maergoth Avatar
5 Months ago

Was undoubtedly one of the biggest SOE fanboys once upon a time. Ran a competitive Planetside outfit, raided top of my class with the best guild in the world on EQ2, won first prize at both of the EQ2 tournaments at the convention in Las Vegas.

The reality of the situation is, players like myself and Feldon provided feedback at every turn. Unfortunately, right or wrong, people like us started to believe we had a better grasp on the state of the game than the developers themselves. Our criticism was often dismissed as that of "jaded veterans" who would never be happy anyway.

This led to a series of changes to make the game more accessible to the average player. Less power gap between the best and the average, and literally nothing to strive for. Every dungeon became "Well, there's an easy version if you want, and the gear is only marginally different." Sounds great, until you reason that the driving factor to become better, to become far more powerful than the next guy who just doesn't care as much, was erased from the game.

When the convention stopped happening, it became clear; The funding was no longer there to keep the community happy, just the game alive. After all, nothing says "Don't worry, we care!" like removing the one venue to actually show it.

Spittz Avatar
5 Months ago

I'm surprised Holly responded at all.

She never answered for Landmark's disastrous fate, for which she claimed to be "proud producer" of. Yet, never once after the game's short launch and shut down did she ever lift so much as a finger to respond about game issues, which now expands across the entire EQ franchise. She doesn't care about player concerns or game issues at all, only posts 2-3 times out of an entire year which usually has nothing of value except the image of a drugged-up cheerleader telling us to buy more things in the cash shop.

So long as she remains producer and complicit to Daybreak's scheme of killing games to the point of being tax write-offs, EQ and EQ2 will have very short, not-so-happy futures. That is fact.

Arclite Avatar
2 Months ago

After having played the game for almost 14 years and being at the top of the raid progression and my own class for long as such, I agree with most of this article.

Once touted as the next best thing in mmorpg is nothing more than a cash-grab. I mean the recent expansion is so blatant in doing so that they have no shame left. More of a shocker considering it still has a monthly subscription.

For me, Age of Malice was the last expansion worthy of being played and a goodly goodbye to SOE. Yes, the game's quality had been in decline ever since its launch but what was to come at the hands of Daybreak Games was something i am sure not many anticipated.

Terrors of Thalumbra was a colossal mess. You knew that this is how things will be from now on. Recycled gear, heroic content that was so easy that most classes were soloing it in few weeks after launch. But wait, worst was yet to come and that wasKunark Rising, or whatever it was called, expansion which marked the beginning of the end, for me anyway. It was not just the nefarious time gated progression to mask the wafer-thin content but it was the way it got implemented.

We longed for a class balance and were even promised one by Kander (lead designer) in his letter on the forums, but instead we got 4 ascension classes, indicating the paradigm shift the game was headed towards. Not only the DEV in question recanted his statements about class balancing, instead we got new abilities in the recent expansion Planes of Prophecy, stream of which by the way was the 101 on "how to stoop low and parade your pre-order gimmicks and game breaking buffs" (please go watch it on youtube). The Ascensions are so powerful that your own class seems like a filler in between. Stats are all over the place, some classes are beyond powerful (avatar? lol) and some are left alone to gather dust (swashies....), oh yes back to ascension -- grinding spell upgrades -- good luck with that, before you say that all mmorpgs have the grind but NO, this purely put in to frustrate the player so they can 1-click buy the upgrade.

Long gone are the days where an expert player with mediocre gear would do things that others would marvel. Now, you can have an amazing player but he/she blown away by an average player who happens to have their Ascensions mastered -- I am not kidding, it is that big of a difference.

Forums -- got banned a lot for voicing my concern, the new PR person is like the ninja admin, deletes/edits/bans without even saying yeah that was wrong. Same deal on Discord.

I guess I can go on and yes there are still some remaining faithful who find joy in it, i would too, but they have removed all the stuff that mattered and made players come back for more. I disagree with anybody that who says that the community is keeping it alive. Yes it is only if they are paying for it. Its all about keeping profit margins up. They will pull the plug on this without giving much of a thought and that day, i hope for the game's sake, its not far.

In its prime under SOE i would give it a 8.5/10.

Under DBG - 3.5/10 -- yes it is that bad.

There is no reason for any player to play this game because believe me there are other far superior free to play games that pretty much destroy this in one key are -FUN!

Dreadwulf Avatar
2 Months ago

The EQ and EQ II communities have long suffered from neglect. It's true developers seemed far more open to discussions with players long ago, however, I have seen some players deal quite rudely with developers.

The stories are true about bannings. Devs are incredibly thin-skinned; the practice of banning players from forums who voice opposing opinions is a disgrace. Western civilization is built on the premise of free speech and the thriving communities it creates. Daybreak's authoritarian approach to top-down community management represents little more than the last few death rattles of a once-vibrant player collective.

That said, the true deathknell for Everquest came with free-to-play. Enter a whole new class of players who demanded to be jumped to endgame content without putting the time into learning their classes.

Sadly, Sony Online Entertainment responded with Heroic Characters. For a price, players could buy level 85 characters, pre-loaded with the attendant spells/disciplines. Knowing nothing about their characters' play styles or even their roles, they haplessly entered the game, blundering about like bulls in a china shop (what they didn't break, they crapped on).

Enchanters who didn't know how long their mesmerization spells lasted or what Tashanian was for; warriors who didn't know how to taunt or how to use any of their disciplines; players who knew nothing of aggro management, resistances, or who routinely broke mesmerization spells seemingly without a care, and upon resurrection, haranguing the healer for not keeping them alive; clerics who waded into mob combat instead of healing....

I watched with dismay as the culture of the game changed from players working characters up through their levels to buying game currency on the web to pay for power-leveling and purchasing game items.

These days, pay-to-win is over the top. Players don't camp mobs to acquire gear; instead, they log in, access the Marketplace, buy Kronos (in-game currency originally designed to purchase play time) at $17.99 each, and use them to buy armor and weapons from other players. I've witnessed transactions of players paying more than USD$100 for a ring or a weapon they could have looted from a mob had they actually been as motivated to play the game as they are to buy their way to glory.

I've played Everquest for nearly 20 years, but I haven't logged on in more than six months. I've maintained my subscription, but to be honest, I'm not sure why. It may just be because I miss my guildmates, a hardy few who continue to play their own game in a world we all know is choking out its last few breaths.

Lathain Avatar
1 Day ago

What most of new people and Daybreak and SOE missed saying it s a buisness that need cash to keep working...

They quickly forget, most of us was here at start we saw it raised from nothing with almost no cash ! They didnt need massive cash to build it with passion.

At first EQ was the most nicest game, the rule was simple. Team was here to make player happy.

You remember the days where you could see on in-game "who list" ALL GameMaster, every player had opportunity to directly talk to a GM even if they didnt called him/her. You have a concerne a problem, a question, or just want say hello, you could. And from my experience they was always very helpfull and nice, they always respond.

It was the best community, at first you could even loot the whole gear and cash from other player ! and i have never know any issue directly. Because if a player tried to be a ass hole. I saw one once befor first xpac, you reported him and next day he was baned from game for bad comportment. Just insult other was enough for make someone ban ! Because befor the happiness of ALL player was the main priority.

Someone KS you ? report, a GM will come and deal with this and state one must leave, not always easy task but they done it. All bad comportment was solved. I even had the KS guy appologized to me for more than one hour after GM talked to him... I have never saw that in any other game.

i was far little player than people like feldon and nami but at my little level i feeled and people who knowed me feeled we was listened. They was always telling me asked them to do this or that they always listen to was you feedback. And it was true, sometime it took year but everything i feedbacked was made soon or later... But slowly it took more time more and more... then they stoped. People changed and they didnt listened community anymore.

At this exact moment the game was a good cash cow, they earned lot of money so people who make this happen was replaced with people with no skill who know cash... And cash from EQ was used elswere, A LOT. We got robed, not only to fund other project but also to actionar.

At some point they keep taking the cash and stoped to use it to improve the game. Just to earn MORE cash.

Never forget the game was a huge success and got enough cash from FAR lot less than now, so when i keep listen the complain we need cash to keep it alive... i understand it s a fool that just dont know from what EQ come... At start we was not so many and game was way much cheaper. You had deal the Whole game with previous xpac for almost same price than a cheap xpac now.

Remember the day when GM was our direct friends even when we didnt know them. The game looked hard, and it was but the amazing comunity, not only other player but the staff too was so helfull. than even be stuck in death loop was not a pain ! Even lose a whole week or 2 of gameplay was not a pain ! because game but more, people who rule the game was awsome ! we was not on EQ for result, for be best, but for a nice travel, we didnt care to have a great stuff who blast, we have adventure !

Remember when you beg a guard and then he decide to kill you ! beggar !

Remember when you run a lot jumping on table to kill a bard in freeport ?

Those giant who come from behind while you have you book open for recover your mana ?

Everything every death was fun

One of the thing that started to kill the game for me was when mob got a death touch able to kill top player... it was the start of the end. It was too much... only god should have this power... not random name or mob. It took a part of EQ where you always could do thing even when you was low level (run like hell !)

lot of good memory, and lot of lie about why it s like this... money, greedy people without any skill.

Make good work and money will come, dont expect money if you have no talent.

TallBear Avatar
5 Months ago

Virtually every MMO now a days has a pay to win element - even WoW. So I dont think that element is harming it. However, community and game neglect is killing it. they dont advertise the game - so they dont get new subs. Also paying 1 monthly price to support.. 4 ? ... MMOs is stupid. That doesn't leave them a proper budget for Eq1, eq2, dcuo, etc... they really should charge 14.99 for EACH that people want to play

TallBear Avatar
5 Months ago

With PoP the ascension grind is not that bad any more. I'm not sure why the article did not mention this (and I have left them HARSH, but constructive criticism in discord many .. many times)

As far as the discord banning goes... they do NOT ban you for making polite criticisms. If you say "I think the Ethereal Events suck!" They DO ban you for that. I dont think someone should be banned for that.. but they are banned for "nonconstructive criticism".. If you leave CONSTRUCTIVE criticism, they do NOT ban you. I have deliberately tested this. I never get banned for being constructive

Tyrant2018 Avatar
2 Months ago

I would Rather see my Game live.....I like the New Everquest2 the old way ...the grind to win blew....Paying to win is a win....I didnt buy my ps4 , Alienware to suck.... Imo more games instead of giving up need to take notes from eq2 and show improve invent and force life into the game . I believe thats what they have done with recent decisions talked about here. And fyi Day by day our Population grows those that are quitters already quit good bye go play Wow with the kiddies like for real. Let the real Men/Women play a real game thx thats how most of the community feels you dont like eq2 go to WoW gratz you compete with 12yr olds and win go you! lol Eq2 rules and is the MMo standard to measure period.