Rust has lost over $4 million in refunds, but its developer doesn’t mind


Steam refunds are good for customers, since they give us the chance to try games without the worry that they might not run on our system, or that they might just not click when we get our hands on them. For developers, they’re potentially a different prospect, since a sale now doesn’t necessarily mean that money is safe.

If you don’t want to mess about trying premium games, we have a good list of the best free Steam games

Take Rust, the survival game from Garry Newman, creator of Gmod. Since its release in December 2013, the game has been refunded over 300,000 times, adding up to a total of over $4 million in lost sales.

Newman revealed the stats on Twitter: 

Speaking to Newman, he says that this equates to around 6% of total game sales, which is in line to refund stats of other developers he’s talked to. The most cited reason for refunding Rust is “not fun,” which is the same for Gmod.

Newman says this reason is “understandable really,” given the game’s harshness and how its mechanics aren’t easy to learn.

Essentially, it’s just people trying the game and bouncing off it, but there are clearly many more who try it and find it clicks for them. Rust has sold over 5.5 million units, after all. 

“I put that down to people using the refund system as a demo,” Newman tells me. “I think in the long run, people knowing the refund system is there probably gained us more sales than it lost us.”

Newman wants to make a new section on the Facepunch site soon, with all the sales stats on there, in a bid to be more open. 

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PaddyMaxson avatarxXIISK47IIXx avatarTODDIE avatarCrichton avatarAever avatarNihlusGreen avatar
PaddyMaxson Avatar
7 Months ago

Being fair, I suspect not fearing picking up the game because a refund is available if you don't like it has probably boosted sales a bunch too.

TODDIE(16 days 22 hours played)
7 Months ago

The refunds are due to hackers player for 2 hours, being banned then refunding the game. $10 steam game code - 2 hours then a banning. Refund, buy new code and repeat. Thats what they do.

Crichton Avatar
7 Months ago

Newman tells me. “I think in the long run, people knowing the refund system is there probably gained us more sales than it lost us.”

Aever Avatar
7 Months ago


xXIISK47IIXx Avatar
xXIISK47IIXx(62 days 19 hours played)
7 Months ago

This article makes it sounds like people refunding for not having fun makes the game not fun when really it's more complicated.

Rust fans are die hards, this is by far the hardest and most unforgiving game ive ever played. It's not for the weak or casual. It's a game of perseverance, through failure after failure and finding great reward at your small successes.

I've never had a game actually make my fingers shake like I've just been through something intense. I have never played a game I've loved as much as Rust.

Hands down all my gaming years this is the best and most fun game ever.

It's not for everyone. But for us Newmans we are die hard dedicated. I've logged 950 hours since Dec 24, and that's not alot.

For me overwatch, hots, lol, witcher, fallout boring couldn't continue the fun. I only rust now. People actually wait 6 hour queue times to get on popular servers. Think an overwatch casual would do that lol. Nah.

Tl;Dr article tries to make it sound like rust isn't fun, average rust player has 1k + hours lol and will say it's the best game they have ever played.

NihlusGreen Avatar
7 Months ago

The article has facts, figures and quotes from Gary Newman; as a good article should; not sure where you detected the negativity. In fact if under 6% of buyers said it wasn't fun it indicates quite the opposite.