Lost Ark servers downtime compensation offered by Smilegate

Smilegate outlines Lost Ark servers downtime compensation offered to players following extended outages in the fantasy ARPG game ahead of planned server merges

Lost Ark servers downtime compensation - a woman with mid-length swept back hair lunges forward, swiping across in front of her with a blade

Smilegate is offering compensation to players after its Lost Ark servers faced extended downtime and multiple delays following the implementation of September’s Lost Ark update. The patch adds a variety of quality of life improvements as well as new pet items and much-requested guild chat functionality. However, the update for the ARPG game led to an extended outage past the planned downtime period.

As a result of the extended downtime, Smilegate says that all players who log in between the launch of the new update and September 16 at 12am PT / 3am ET / 8am BST / 9am CEST / 5pm AET will receive a compensation package. This includes the following items:

  • Crystalline Aura 5 Day x1
  • Aura of Resonance Recovery Elixir (14 days) x2
  • 3 Battle Items Chest x3
  • Una’s Tasks [Daily] +1 x3
  • Pheon x20
  • Growth Support Pack:
    • Destruction Stone Selection Pouch x5
    • Guardian Stone Selection Pouch x12
    • Honing Shard Selection Chest x10.

Smilegate notes that the Aura of Resonance Recovery Elixir must be used within 14 days of when it is claimed. This latest update comes ahead of planned server merges which will see some of the game’s less populated servers folded into larger ones. In addition, the Lost Ark Machinist class and Kakul-Saydon raid are set to arrive later in September, although there is no set date yet.

As you wait for the additional updates, be sure to take a look at our tier list of the best Lost Ark classes as well as our guides for each individual class, including the best Lost Ark Glaivier build and best Lost Ark Arcanist build. We’ve also got the best MMOs on PC, if you fancy trying out something else in the meantime.