In what will not be a surprise to anyone who tried playing Diablo III on launch day, Diablo 2: Resurrected is having some technical issues now that its release date has arrived. Players report having difficulty logging into the RPG game, and in some cases have been booted out, only to find that their new characters don’t appear in the menu once they’re back in.
If you look through the Diablo 2: Resurrected Bug/Error Megathread on the subreddit, you’ll see that there are numerous complaints of being unable to log in, but the most common by far is that characters created in a prior session have been “wiped” and do not appear in the game menu.
However, it appears that these characters aren’t lost – or at least, they aren’t in all cases. A few redditors have said they’ve logged in again and their characters have returned, although several report that they’ve lost a few experience levels’ worth of progress when they get back in – once they’ve been able to do that, of course.
Blizzard says it’s actively tackling the problem. “We’re currently looking into issues that prevent some players from seeing existing characters or creating new characters,” a tweet posted to the official Blizzard customer service account reads.
[#D2R] We're currently looking into issues that prevent some players from seeing existing characters or creating new characters.
— Blizzard CS – The Americas (@BlizzardCS) September 23, 2021
“FYI – we are looking into the characters not appearing issue,” writes Diablo global community development lead Adam Fletcher.
FYI – we are looking into the characters not appearing issue.
— Adam Fletcher #Diablo2Resurrected 💙 (@PezRadar) September 23, 2021
As frustrating as these launch troubles may be, it seems clear that characters are not, despite initial appearances, being wiped or deleted. And it’s likely Blizzard will have these hiccups ironed out before long.
You can check out our Diablo 2: Resurrected review-in-progress to see how we’re getting along with the game.
Activision Blizzard is facing a lawsuit filed in July by the state of California (since expanded for QA and customer service contractors) alleging years of discrimination and harassment. Since then, CEO Bobby Kotick has called the company’s initial response “tone deaf”, employees have staged a walkout, Blizzard president J Allen Brack has left, and the ABK Workers Alliance has demanded change at the company. The lawsuit is ongoing; follow the latest developments here. In September, an agency of the US federal government opened an investigation into Activision Blizzard’s response to sexual misconduct and discrimination complaints from its employees, as part of which Kotick has reportedly been subpoenaed. The company is also facing a separate unfair labour practice suit alleging “worker intimidation and union busting” filed by a workers’ union, also in September.